After we have processed your payment successfully, you will receive an email with your order number and other purchase information. Your license key and download link will also be available via email.
You can download the product, or manage your account, at any time by logging into the account area.
Should you not receive an email containing your information, you can contact us through our support page to request your purchase information.
Access to re-download purchased files will be granted so long as your license key is valid. If a license key expires, download access to the associated files will be discontinued until such time as the license key is renewed.
Automatic updates are available to license holders who have an active and valid subscription and license key. Automatic updates are available for all “WPAddons” products purchased via the “WPAddons” website. Automatic updates are available as long as the license key generated from the purchase is valid and active.
After downloaded our product, you may contact us for support via our support forum. We will try to answer your questions as first as possible. Please add issue related screenshots, site URL and also you can share your site credentials.
Support for products sold and distributed by “WPAddons” is only available for those who have an active, paid extension license.
For yearly licences, support and updates are granted for one year after the original purchase based on the license you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support and updates for the products purchased. For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active.
For lifetime licences, support and updates are granted for the lifetime of the product after the original purchase.
If you need any customization, modification and enhancement services then you can hire us.
Last updated on March 10, 2019.